Last Updated: 03.06.2024
Thank you for shopping at Aptivai.com. We strive to provide the best quality products/services and customer satisfaction. This Refund Policy outlines the terms and conditions for returns and refunds of purchases made through our website.
- Digital Products & Services
Given the nature of digital products and services, we offer refunds only under specific conditions outlined below.
- Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
The request for a refund must be made within 30 days of the purchase date.
The product or service must have a demonstrable defect or issue that was not apparent at the time of purchase.
Any requests for refunds must be accompanied by proof of purchase.
- Process for Requesting a Refund
If you meet the criteria for a refund, follow these steps:
Contact Us: Send an email to [email protected] with your order number and a detailed description of the issue. Include any relevant evidence, such as screenshots, to support your claim.
Review: We will review your request within 2 business days and notify you of the approval or rejection of your refund.
Resolution: If approved, your refund will be processed, and a credit will be applied to your original method of payment. This may take a certain number of days to appear on your statement, depending on your payment provider.
- Non-Refundable Items
Certain items are non-refundable, including but not limited to:
Custom services or personalized products.
Subscription fees incurred prior to cancellation.
Promotional offers or products sold "as is" or "final sale."
- Cancellations
You may cancel your subscription or any recurring service by contacting us at [email protected]. Please note that cancellations will take effect at the end of the current billing cycle, and no prorated refunds will be issued.
- Exchanges
For digital products or services that are defective or damaged, we may offer an exchange rather than a refund. If you need an exchange, please contact us at [email protected].
- Chargebacks
Initiating a chargeback with your payment provider without first contacting us to resolve the issue is against our terms. If you initiate a chargeback, you will be ineligible for a refund and may be subject to penalties.
- Contact Information
For any questions or issues related to refunds, please contact us:
Aptivai.com [email protected]
- Changes to This Policy
We reserve the right to make changes to this Refund Policy at any time. Any changes will be posted on this page with an updated Last Updated: 03.06.2024